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Shipping & returns



Shipping costs

We do our best to keep the shipping costs to a minimum. Shipping is free on all items over €60. Items under €60 cost €5.00. Items shipped outside of Ireland will cost more depending on weight and size. Shipping cost will be calculated at cart. Items on Special Offer / Sale are not eligible for free shipping.

 

Shipping

We currently use GLS as our courier service. Items ordered before 2pm are generally shipped on the same day. GLS have a very quick turn around with, next day or 48 hour delivery, the norm.

 

Returns Policy

How do I return my order?

Hopefully your purchase fits you or its purpose perfectly but in the event that it doesn’t and you would like to return it, you have 21 days to do so. Refunds are processed within 7 days of receipt.

 

What if the item I bought is faulty?

In the unlikely event that your purchase is faulty or your order is incorrect, please telephone us on 0404 62380 or email [email protected]. The Sports Room will refund any postage on damaged goods.

 

What about sale items?

Sale items may be returned for credit on your account at The Sports Room.

 

Can I return purchased item to the shop directly?

Yes you can! Simply bring your purchase and your dispatch note back to The Sports Room, Abbey Street, Wicklow Town and we can offer a refund to your account or you can exchange the item for something else.

 

Can I return my purchase via post?

Please use the address label from your dispatch note on the outside of your package and insert the remainder of the dispatch note in with your package before posting it back to us. The dispatch note has a barcode which makes it easier and quicker for us to process your return. If you don’t have your dispatch note, please make sure to include your order number, your email, your address and telephone number. Please post your returns to: The Sports Room, Abbey Street, Wicklow Town, A67 PP78, Ireland.

Remember to get ‘proof of posting’ as the item is your responsibility until it reaches us at the above address. You are required to pay for postage of returns unless they are faulty (as above).

How long does it take for money to be credited to my account?

Returns will usually be processed on the day they are received but please allow up to 7 days for refunds to show up in your bank account. We use Stripe and it can take this long for details to appear on your statement. PayPal refunds will be issued within 2 days. Refunds will be issued for the cost of the product and excludes any shipping cost.

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